Troubleshooting
Simple checks for common product, delivery and project questions. If a product appears unsafe or damaged, stop using it and contact us.
Order or Delivery Update
Check your shipping confirmation first. For custom, imported or bulk orders, contact us with your order number for the latest estimated timing.
Furniture Feels Uneven
Place the item on a level surface, confirm all hardware is installed, then tighten fasteners evenly. Do not use it if the frame is damaged or unstable.
Assembly or Installation Help
Compare every part with the instructions before assembly. Large, wall-mounted or commercial items should be installed by a qualified professional.
Color or Finish Looks Different
Lighting, screens and natural material variation can affect appearance. Send clear daylight photos if the item differs materially from the approved specification.
Custom or Bulk Order Question
Send your order number and approved quote or specification. We will review dimensions, finish, quantity and production status with you.
Dry Ice Machine Is Not Producing
Confirm the correct power supply and food-grade liquid CO₂ source are connected, fittings are secure and the cylinder valve is open. Use only in a well-ventilated area. Stop immediately if you suspect a leak or damaged part.
Still Need Help?
Email info@shopwinterwave.com or call (908) 476-8766 with your order number, product name, photos and a short description of the issue.